01
Every website. One workspace.
Bring website and Telegram conversations together, with a clear view of where each customer came from.
Closer to customers. Easier for your team.Website live chat.
Website live chat.
Multilingual support.
Radman is live chat and customer support software for websites and teams. Manage website and Telegram conversations, route chats and review support quality in one workspace. Features vary by plan.
No credit card requiredFour plans for every business size
One workspace. Every conversation.01 / WORKSPACE
Every message, a new opportunityEffortless support, from the first hello
Built for the real work of customer support
Less friction. More connection.
Everything, in its right place.
The tools you need every day, thoughtfully arranged to make work feel easier.
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The right person, every time.
Round-robin routing, individual agent capacity, and seamless handoffs between teammates.
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Clear permissions. Peace of mind.
Create custom roles and choose precisely what each teammate can see and do.
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See quality. Keep improving.
Live supervision, conversation reviews, and useful reports to help your team improve every day.
From the first hello to the right answerOne connected team.
One connected team.
A better experience.
Shortcuts, customer profiles, internal notes, and private coaching. Everything your team needs to give a better answer, right beside the conversation.
Searchable conversation historyLive drafts and supervisionMultilingual, on-brand widgets
Your team, connectedIllustrative report with sample data.
A clear picture of support quality
Customer satisfaction96%↗ Positive feedback
Average first reply21 secFrom assignment
Room to grow with your business
Start with a 14-day trialA simple start. A clear choice.
Starter
For small companies
$50/ month
$600 per year · RecommendedOwner plus 10 employeesOne websiteSee all plan featuresStart free trial
Team
For large companies
$200/ month
$2,200 per year · RecommendedUnlimited employeesOne websiteSee all plan featuresStart free trial
Team Pro
For large companies
$500/ month
$5,000 per year · RecommendedUnlimited employeesUp to 5 websitesSee all plan featuresStart free trial
Business
For very large companies
$1,000/ month
$10,000 per year · RecommendedUnlimited employeesUnlimited websitesSee all plan featuresStart free trial
Find the right support workflow
Built around real support.
Explore the tools your team uses every day, from the first hello to quality review.
01 / RADMAN
One conversation. Every tool you need.
A smooth workflow from the first message to the last.
- Send with Enter, open shortcuts with / and select with arrow keys.
- Three simultaneous chat panes; enlarge one and switch tabs with Tab.
- Instant sender-side display, sending status, delivery and read indicators.
- Edit your own message within one minute; view earlier text live and in archives.
- Share JPG, JPEG and PNG images, add internal notes and transfer chats.
- Agent aliases and photos; end, close or resume a conversation.
02 / RADMAN
A ready team. Fair, clear routing.
Give each agent a workload suited to their experience.
- Round-robin assignment among eligible online agents.
- Individual capacity: one chat for a newcomer or more for an experienced agent.
- Ready-for-chats control; being online alone is not enough to receive assignments.
- A waiting queue that assigns the next chat when capacity becomes available.
- Individual staff accounts, custom roles and separate section and action permissions.
- Separate new-chat and message sounds, Persian and English spoken alerts and browser notifications.
03 / RADMAN
Service quality, in plain sight.
Coaching and review alongside everyday conversations.
- Monitor other agents’ conversations without joining or changing the assigned agent.
- See customer and agent drafts before sending, subject to permission.
- Send private coaching that the customer cannot see.
- Review today, yesterday or a custom period and filter by agent.
- Feedback, monthly five-star averages and three moon badges, with end-of-month reporting.
- Missed conversations, technical signals and event history to investigate causes.
04 / RADMAN
Multiple websites. One workspace.
Keep each website’s identity intact.
- Create and remove websites with separate embed codes and mirror-domain support.
- Site identity and colors in chats and archives, with per-site filters.
- Widget position, mobile offset, message colors, icon, motion and icon/window size.
- Site-specific welcome messages, private reminders and shortcuts.
05 / RADMAN
Speak your customer’s language.
A multilingual widget, with translation when needed.
- Customers select their widget language; each site sets its own default.
- Persian, English, Armenian, Turkish, Sorani Kurdish, Arabic, Italian, French, Spanish and Portuguese.
- Record each agent’s languages; skip translation when they know the customer’s language.
- Optional translation with the company’s own OpenAI key, selected model and daily request cap; provider charges are separate.
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Context for better answers.
Useful signals without pretending to prove identity.
- IP address, approximate country, flag, device and browser in plain language.
- Current page, minimized widget and customer departure, with shortened long URLs.
- Account fields when supplied by the website integration: name, username, balance, category and btag.
- Customer history and manual record linking; related-account signals for review, not proof of abuse.
07 / RADMAN
Visitors and their journey.
See your websites through your visitors’ activity.
- Online counts and visits for today, yesterday, a week, a month or a custom period.
- Filter by site, domain, country, device, browser and acquisition source.
- Capture tagged links and browser referrers when available.
- Stable rows while browsing; newcomers at the bottom and departed visitors kept until reopening the page.
08 / RADMAN
Telegram, alongside your chats.
Reply to bot messages from the same support workspace.
- Connect a site’s bot with its token and respond from Radman.
- Show the sender’s name while masking Telegram identifiers for unauthorized staff.
- Encrypted bot-token storage and separate integration-management permissions.
- Conversation history and optional manual linking of Telegram and website records.
09 / RADMAN
Type less. Answer more clearly.
Turn team knowledge into useful shortcuts.
- Shared and personal shortcuts, site-specific or common across sites.
- Search, keyboard selection and insertion into the composer before sending.
- Separate create, edit and delete permissions for shared and personal shortcuts.
- Automatic messages and private reminders for current links and daily guidance.
10 / RADMAN
Keep conversations respectful.
Content moderation with an accountable history.
- Mask configured sensitive words with *** on both sides of the conversation.
- Repeated-use cooldowns: 30 seconds, then one minute, then five minutes, visible to both sides.
- Remove chats and block users by account ID or IP, subject to permission.
- Audit records showing the actor and an unblock workflow, retaining history for review.
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From conversations to insight.
Keep a record you can revisit and learn from.
- Archive filters for site, agent, dates, tags and customer satisfaction.
- Time-based staff reports, quality reviews and missed-conversation analysis.
- Message revision history in live conversations and archives.
- Image attachments expire after three days; text conversation history is retained separately.
12 / RADMAN
An independent workspace for every company.
Configure Radman around your team’s needs.
- Separate company workspaces, individual accounts and configurable access.
- Employee and website limits and included features depend on your plan.
- A 14-day trial and remaining subscription time shown inside the panel.
- Manual payment or an enabled automatic provider; review pricing and plan features before purchase.
- Owner service-health view and infrastructure backups operated by Radman administration.
Questions about Radman
What does Radman do?
Radman helps human support teams answer customers from a shared workspace. It includes website chat widgets, round-robin routing, canned replies, searchable archives, supervision and support reports. It is a workspace for support agents, not a chatbot that automatically answers every question.
How do I install Radman on my website?
Create your company workspace, add your website and customize its widget. Install the generated widget code on your website. Receiving account information from your website requires a separate supported integration for your platform.
Does the free trial require a credit card?
No credit card is required to start the 14-day trial. An active subscription is required to continue after the trial. Monthly and annual prices and the features in each plan are listed on the pricing page.
Do all plans include the same features?
No. Website and employee limits and access to Telegram, quality reviews, sensitive-word filtering, call-center requests and conversation translation depend on the selected plan. Review the plan comparison before purchasing.
How do Telegram and conversation translation work?
Connect your own Telegram bot to answer its messages from Radman. Translation uses the customer’s language and the languages spoken by the agent, and requires an external provider API key. Both features must be included in your plan; translation provider charges are separate.
Radman, on your side
Get started with RadmanMake your next conversation a better one.
Create your workspace and feel the difference.