Live support supervision and private agent coaching
Observe ongoing conversations and guide teammates without changing who owns the conversation.
A first-party Radman deployment: 965 conversations recorded in Alpha Online’s workspace from 14–20 October 2026, with the measurement scope disclosed.
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Alpha Online owns Radman and uses the system for its support operations. This is a first-party deployment account, not an independent customer endorsement. The example demonstrates actual use of the product; it does not claim that every organization will obtain the same results.
The production database contains 965 conversation records created in Alpha Online’s workspace between 14 October 2026 at 00:00 and 21 October 2026 at 00:00, using Asia/Yerevan time. The end timestamp is exclusive, so this covers the seven complete days from 14 through 20 October. The figure was checked on 21 October 2026 and is a dated snapshot, not a live counter.
The metric counts conversation records, including different conversation states; it does not measure unique visitors, resolved issues, satisfaction, service availability or the number of messages. No customer messages, customer identifiers or subsidiary website names are included in this public example.
A company can create its own workspace, add websites, invite teammates and test routing, replies and archive search during the trial. Website and employee limits vary by plan. Use your own support process to assess whether the workflow fits before purchasing.
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