How to install Radman live chat on your website

Step by step

1. Start the 14-day trial, choose your panel language and create the company workspace.
2. In Sites, add the target website and customize its widget. Choose the default visitor language and any additional languages.
3. Copy that website’s installation code and ask the website administrator to install it. Remove a replaced chat loader to avoid duplicate widgets.
4. Create a display identity, turn on chat readiness and open a fresh visitor session on the site. Send a visitor message and an agent reply.
5. Check mobile positioning, notification permission, image previews and the closed conversation in the archive.

Before you start

You need permission to edit the target website or help from its administrator. Use the installation code generated for that website in your own Radman workspace. The screenshots show a demonstration workspace; do not copy a site identifier from an example.

When the icon appears but messages do not

Check that the published page contains the installation code for the intended site and that the browser’s content policy allows the required resources. The main domain identifies the site; its mirror domains use the same installation code. Confirm an eligible teammate is online and ready. A widget loading successfully is not by itself proof of a working conversation.

Account details are a separate integration

Names, account IDs or other signed-in fields must come through a supported website integration. Do not scrape login credentials, cookies or private tokens to fill a customer profile. Confirm logout clears the previous customer’s identity before launching an account integration.