Telegram helpdesk: a shared inbox for your support bot
Connect your company’s Telegram bot to a shared agent workspace. Handle customer messages alongside website live chat with permission-controlled access.
Multilingual live chat with conversation translation
Support customers across languages with a multilingual workspace, localized chat widget and optional message translation for human agents.
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Three language choices, one support workflow
Your team can use Radman’s dashboard in English and other supported interface languages. The customer-facing widget has its own enabled languages, and the conversation itself can be written in any language. Optional live chat translation helps a human agent understand and answer messages; changing the dashboard language alone does not translate a conversation.
The widget language is not the agent language
Customers choose from the languages enabled for the website widget. Each agent has their own list of spoken languages and a preferred translation language. If the customer’s selected language is already one the agent speaks, translation is unnecessary.
Use your own provider account
A company whose plan includes translation configures its own supported OpenAI model, API key and usage ceiling. Provider charges belong to that company’s provider account and are separate from the Radman subscription. Translation is not automatically activated just because the interface has several languages.
Keep a human in control
Agents can use translated incoming messages and prepare replies for the customer’s selected language. Translation can make mistakes, especially with names, amounts or ambiguous wording. Review important details, avoid treating a translation as a verified account fact and do not enable a provider without considering what message data it will receive.
Is multilingual live chat a fit for your team?
It is useful when your support team serves customers in different languages and needs website conversations in one workspace. Before choosing a plan, list your websites, agents and customer languages. Test both incoming translation and outgoing replies with your own provider configuration, and confirm the subscription includes translation. This workflow assists your agents; it does not replace them with an autonomous support bot.
See the support workflow for yourself
Choose your own default panel language during signup. No credit card is required to start the trial.